Baggage Information

Rules for Luggage on Bus

At Jefferson Lines, passengers are responsible for transferring their own bags between buses. Baggage assistance is available upon request. Special handling ID tags are available for customers that need help with their luggage, such as elderly passengers, customers with disabilities or adults traveling with small children.

Please ensure that all checked bags have a baggage claim check AND an identification tag prior to placing baggage underneath the bus. Baggage claim checks must be obtained at the ticket counter or driver at bus stop locations prior to boarding. Please make sure your bags are properly tagged inside and out.

Take your baggage to the bus and give it to the baggage handler who will load the baggage underneath the bus. You are in charge of picking up your bags next to the bus at each transfer location and taking them to your connecting bus.

Jefferson Lines baggage restrictions:

  • One (1) piece of baggage is checked free of charge for adults and one (1) piece of baggage per child ticket. One (1) carry-on bag is allowed per customer and must fit underneath the seat or in the overhead compartment. Adults may check one (1) additional piece under the bus for a $15.00 fee and up to an additional three (3) pieces for a fee of $30 - $40 per piece (depending on the distance traveled). Child tickets are allowed up to an additional four (4) pieces of checked baggage for of fee of $30 - $40 per piece (depending on the distance traveled).

  • The maximum allowable weight for checked baggage is 50 lbs. per individual piece of baggage. A fee of $30 - $40 fee (depending on the distance traveled) will be charged per piece for any baggage above the 50 lbs. limit but less than 75 lbs. Baggage over 75 pounds will be subject to package express rates and no piece over 100 lbs. will be accepted.

  • Baggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height). A fee of $30 - $40 (depending on the distance traveled) per piece will be applied to any baggage above the 62-inch limit.

  • Bicycles may be checked under the coach for a $30 - $40 fee depending on the length of trip. Bicycles must be boxed and are considered the first piece of checked luggage.

  • Packaging only exceptions to the following items: bicycles, skis and ski poles must be packed in wood, canvas or other substantial container, and securely fastened; towing equipment must be enclosed in rigid containers or wrapped in a strong material such as canvas and securely strapped or tied. Towing equipment is limited to 100 pounds actual weight; these items are not exempt from oversize charges.

Acceptable Types of Baggage

In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as checked baggage. Shipping containers are available for a nominal fee at many terminals.

Prohibited Items for Checked Baggage

Acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), materials with a disagreeable odor, matches, merchandise for resale, protruding articles, or any unsecured articles including those in plastic or paper bags are prohibited. Electronic equipment (television, stereos, etc.), film (flammable), and perishable items (food) may be sent using Jefferson Lines Package Express with appropriate packing. Items such as money and prescription medication may not be checked as baggage and are to be carried in the customer's possession.

Laptop computers are considered "electronic items" and are prohibited as checked baggage, however they may be brought aboard as one of two allowed carry-on items.

Jefferson Lines Liability on Lost Luggage

The maximum liability to Jefferson Lines is $250.00 for all baggage checked (not including items checked as overweight, oversized and or excess baggage) per adult ticket and $125.00 per child's ticket. Neither Jefferson Lines nor other participating bus carriers are responsible for the loss of or damage to baggage in excess of the value allowances. Jefferson Lines will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will NOT accept any liability for unchecked baggage.

For items checked as overweight, oversized and or excess baggage the maximum liability to Jefferson Lines is $100.00. Neither Jefferson Lines nor other participating bus carriers are responsible for the loss of or damage to baggage in excess of the value allowances. Jefferson Lines will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will NOT accept any liability for unchecked baggage. Passengers may purchase declared value for items checked as overweight, oversized and or excess baggage up to a maximum of $300.00 per transaction. Please refer to the following table for excess value charges.

Overweight, oversized and or excess baggage declared value charge

$100.01 - $300.00 $3.00

Passengers may also insure their baggage (not including items checked as overweight, oversized and or excess baggage) up to a maximum of $1000 per passenger ticket. Please refer to the following table for excess value charges.

Excess baggage value charge

EXCESS VALUE PER TICKET FEE
$250.01-$300 $2.00
$300.01-$500 $4.00
$500.01-$700 $6.00
$700.01-$1000 $8.00

DELAYED BAGGAGE:

If your bag is delayed, contact your local agent to begin a baggage tracer, email baggage@jeffersonlines.com or call 888-465-1532. Complete a baggage tracer form and provide the agent with your original baggage claim check and original ticket receipt. Keep a copy of these documents and a copy of the tracer form for your records. By Mail: Download the baggage tracer form and mail the completed form along with your original baggage claim check and original ticket receipt to:

JEFFERSON LINES BAGGAGE AND EXPRESS CLAIMS 116 North 6th Street Ft. Smith, AR 72901

Retain a copy of the tracer form and other documents for your records.

800-451-5333