Book Now

Contact Us

If you need further information about fares, schedules or travel aboard Jefferson Lines, we want to hear from you. Fare and schedule information or customer service:

NOTE: Due to weather related inquiries, call volume may be unusually high. Please expect longer-than-expected wait time as our team works to effectively serve each passenger in their travel needs.

Customer Service: 800-451-5333 |
Hours of Service (Central Time):
Mon-Fri:  7:30AM – 7:00PM

Sat-Sun: 7:30AM – 4:00PM

2019 Thanksgiving Hours:
Sunday, November 24th: 7:30 AM-4:00 PM
Monday, November 25th: 7:30 AM-9:00 PM
Tuesday, November 26th: 7:30 AM-9:00 PM
Wednesday, November 27th: 7:30 AM-9:00 PM
Thursday, November 28th: 7:30 AM-4:00 PM
Friday, November 29th: 7:30 AM-7:00 PM
Saturday, November 30th: 7:30 AM-4:00 PM
Sunday, December 1st: 7:30 AM-7:00 PM

Customer Feedback: Online Form

Ticket Refunds: Online Form

Baggage Tracing: Online Form

Lost Luggage: 800-451-5333 (Press 3 for Lost Luggage)Online Form

Jefferson Lines Maintenance Facility: Phone: 800-451-5333 ext. 5447

Employment inquiries: Phone: 800-451-5333 ext. 5426