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Pets & Service Animals

Although pets are not allowed on Jefferson Lines, customers with disabilities accompanied by a service animal are welcomed on Jefferson Lines. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer’s space. Service animals may not travel in the aisle or occupy a seat, but the service animal may sit on the customer’s lap.

Jefferson Lines’ pet policy reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other Jefferson Lines customers, personnel or contractors. Before admitting customers for bus travel with service animals, drivers are permitted to ask if the animal is required because of a disability and what type of work or task the animal has been trained to perform. Comfort and emotional support animals DO NOT qualify as the work or task of a service animal but psychiatric support animals are permitted.

For more information about travel with service animals or as a passenger with a disability, please visit our Customers with Disabilities page.