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Ticket Change or Refund

Please note, all tickets expire after the date of travel. They will no longer be eligible for reschedule. 

Jefferson Lines offers 2 types of tickets: Refundable and Non-refundable.

DefinitionFull priced tickets with no additional discounts or special fare pricing applied.

Refundable tickets can be purchased in person at your local bus stop depot or agency and over the phone through our Customer Care Center.
Discounted tickets that may be purchased at, over the phone, or in person at your local station.

All advance purchase, senior, child, military, and student tickets are non-refundable.

Any ticket purchased with the use of a promo code is also non-refundable.
Change Fee?NoYes - $20 is paid during the time of reissue
Refund Available?Yes - Please review the refund process below No - Although a refund is not available, you may be eligible for a credit to your Jefferson Lines Customer Account.

Change a Ticket

Have plans changed and you need to travel on another date? No problem. Here’s what you need to know.


  • Tickets are valid for travel up to the date and time of travel.
  • To reschedule a refundable ticket, you may:
  • There is no change fee for a refundable ticket.

Non-refundable tickets:

  • Ticket changes must be completed prior to the original departure date.
  • A $20 change fee will apply per ticket and must be paid at the time of reissue.
  • Only the date and schedule is valid for change. The origin and destination must remain the same. Passenger names cannot be changed.
  • One-way partially used tickets are not valid for exchange. If you have a roundtrip ticket, but only used one leg of the ticket, you may change the fully unused leg of the trip.
  • Ticket changes can be requested through the following options:
    • Request a reschedule through your Jefferson Lines Customer Account
    • At any ticketing bus stop location
    • Call our Customer Care Center at 858-800-8898

Jefferson Lines Account Credit:

  • Amount paid for unused tickets (not including the service fee) may be used as credit towards future online purchases for up to one year from the date of purchase.
  • A $15 cancellation fee will be assessed during the cancellation and deducted from your total credited amount.
  • To receive credit for your online ticket, please contact our Customer Care Center at 858-800-8898. If you have an online account with Jefferson Lines, the credit will be issued to your account. If you do not have an online account, a new account will be created for you.
  • To redeem the credit access your Jefferson Lines Customer Account or call our Customer Care Center at 858-800-8898 to have your credit applied to your purchase.

Although Jefferson Lines does our best to provide on-time performance, we do not guarantee arrival and departure times. As with any other form of public transportation, delays are possible and unpredictable. Jefferson Lines will not be liable for delays caused by accidents, breakdowns, and unfavorable road conditions due to traffic and/or weather, that are beyond our control. Jefferson Lines does not cover passenger hotels or food when situations out of our control occur. You may monitor the status of your bus by using Bus Tracker or checking our Service Announcements for schedule updates at


Refund Request Form For Refundable Tickets

Refund Request