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Mission & History

JEFFERSON LINES MISSION

The Jefferson Lines mission is to continuously deliver exceptional and personable service through safe, reliable, and environmentally conscious transportation while supporting the communities we serve.

Celebrating over 100 years of service, Jefferson Lines continues to grow as an independent bus company dedicated to convenience and value, connecting communities, civic institutions, and transportation partners.

Rooted in our belief that every community and customer deserves convenient and affordable transportation that exceeds expectations, we provide scheduled service and comprehensive group travel solutions. We earn our customers’ loyalty by understanding their needs and delivering exceptional service.

JEFFERSON LINES VISION

The Jefferson Lines vision is to make a positive difference in society and the environment by connecting individuals and communities.

CORE VALUES

At Jefferson Lines, our operations and organizational development are guided by a set of core values that define our commitment to excellence, integrity, and community engagement:

  • Reliability and Trustworthiness. We maintain the highest standards of reliability and trustworthiness in all aspects of our business. Our customers and partners can depend on us to deliver on our promises and consistently provide safe and efficient transportation services.
  • Respect for Individuals. We believe in treating every individual with dignity and respect. Our interactions are characterized by fairness, empathy, and professionalism, fostering a positive environment both internally among our team members and externally with our riders and partners.
  • Innovation and Collaboration. Innovation is at the heart of our approach. We encourage creativity and forward-thinking to continuously improve our services and operations.

HISTORY

Named after the Jefferson Highway, a north-south route that ran from Winnipeg, Canada, south to New Orleans, Louisiana, Jefferson Lines local and long distance bus company was created to make convenient intercity bus travel accessible for people throughout the nation’s heartland.

Founded in 1919, Jefferson Lines has a rich history of civic and philanthropic involvement in the communities it serves. Jefferson Lines continues to be family-owned and operated, and today is managed by the third generation of the Zelle family to actively participate in the business.

Jefferson Lines is a member of the American Bus Association, United Motorcoach Association, National Tour Association, and many other local visitor associations and chambers of commerce.

Jefferson maintains regulatory authorities for its routes and complies with all operational standards mandated by federal agencies (such as the Office of Motor Carriers), including all safety, environmental and A.D.A. requirements.