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If you need further information about fares, schedules or travel aboard Jefferson Lines, we want to hear from you. Fare and schedule information or customer service:

Please Note: We’re still operating! For information regarding our Customer Care Travel Policy for ticket changes due to the Coronavirus (COVID-19). Please visit our Ticket Change and Refunds Page. All ticket change or online credit requests must be made no later than the day before originally scheduled travel or as soon as possible.

Customer Service: 800-451-5333 |
Hours of Service (Central Time):
Mon-Fri:  7:30AM – 7:00PM

Sat-Sun: 7:30AM – 4:00PM

Customer Feedback: Online Form

Ticket Refunds: Online Form

Baggage Tracing: Online Form

Lost Luggage: 800-451-5333 (Press 3 for Lost Luggage)Online Form

Jefferson Lines Maintenance Facility: Phone: 800-451-5333 ext. 5447

Employment inquiries: Phone: 800-451-5333 ext. 5426