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Jefferson Lines Closely Monitoring the Coronavirus (COVID-19)

It is important for all of us to travel smarter in the current environment with COVID-19 (the coronavirus). At Jefferson Lines, we are closely monitoring the COVID-19 situation through the American Bus Association, the Centers for Disease Control (CDC), the World Health Organization (WHO), and local health authorities as the situation evolves.

Jefferson Lines has not cancelled or suspended any routes due to the current situation. Of course, should this change we will quickly announce any adjustments to our operations so you can maintain confidence in your travel with us. Communication will be provided:

Vehicle Cleaning

We have implemented expanded cleaning and disinfecting processes. Jefferson Lines routinely uses EPA approved disinfectant in the lavatories as well as interior cleaner throughout the rest of the bus. In addition to an upgraded disinfectant, we have expanded the use of the product throughout the bus and trained our bus cleaners on items requiring special attention while cleaning. We have also asked our drivers and depot employees to wipe down surfaces with a disinfectant at the end of each day during multi-day bus movements.

Sanitization Products When Traveling

Jefferson Lines has made hand sanitizer available at our company-managed terminals and have asked our third party agents to make it available as well. We recommend to consider bringing your own hand or surface sanitizing items onboard, but we ask that you do not to use items that contain bleach, or have “plus bleach” on the label, as they risk damaging hard and soft surfaces of the vehicle.

Jefferson Lines is not providing face masks to customers, as the CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.

Personal Safety Recommendations

We recommend the CDC’s website as a resource for ways that customers can best protect themselves from becoming ill. The CDC recommends simple everyday preventative steps to help prevent the spread of a respiratory virus, including:

  • Avoid close contact with people who are sick.
  • Wash your hands often with soap and water for at least 20 seconds.
  • If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your face, especially your eyes, nose and mouth.
  • Be considerate of others and cover your cough or sneeze with a tissue and then throw the tissue away.
  • If you have a fever or signs of illness, STAY home to reduce the spread of the virus.

Ticket Change Fees

We understand the need for flexibility based upon individual circumstances, so we have adjusted our ticket reissue policy to allow you to travel with more confidence. Through April 30, 2020, we are offering flexible waivers that allow passengers to reissue their ticket to a later date. Reissue requests must be made no later than the day before originally scheduled travel or as soon as possible. See our ticket reissue policy HERE.

Ongoing Updates

We will continue to monitor the latest updates and adjust our processes and routes as recommended by the authorities. As we make any changes, we will keep this page updated.

Updated 3/10/2020