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Monitoring the Coronavirus (COVID-19) – Jefferson Lines

It is important for all of us to travel smarter in the current environment with COVID-19 (the coronavirus). At Jefferson Lines, we are closely monitoring the COVID-19 situation through the American Bus Association, the Centers for Disease Control (CDC), the World Health Organization (WHO), and local health authorities as the situation evolves.

Jefferson Lines has suspended several daily routes due to an increasing number of travel restrictions. Our latest schedule changes went into effect on Friday, March 27, 2020. Of course, should this change we will quickly announce any adjustments to our operations so you can maintain confidence in your travel with us. Communication will be provided:

Vehicle Cleaning

We have implemented expanded cleaning and disinfecting processes. Jefferson Lines routinely uses EPA approved disinfectant in the lavatories as well as interior cleaner throughout the rest of the bus. In addition to an upgraded disinfectant, we have expanded the use of the product throughout the bus and trained our bus cleaners on items requiring special attention while cleaning. We have also asked our drivers and depot employees to wipe down surfaces with a disinfectant at the end of each day during multi-day bus movements.

Using Sanitization Products While Traveling

Jefferson Lines has made hand sanitizer available at our company-managed terminals and has asked our third-party agents to make it available as well. We recommend bringing your own hand or surface sanitizing items onboard, but we ask that you do not use items that contain bleach, or have “plus bleach” on the label, as they risk damaging hard and soft surfaces of the vehicle.

Personal Safety Recommendations

We recommend the CDC’s website as a resource for ways that customers can best protect themselves from becoming ill. The CDC recommends simple everyday preventative steps to help prevent the spread of a respiratory virus, including:

Based on CDC Travel Guidelines, it is required that those traveling wear a cloth face covering over their nose and mouth in addition to:

  • Social distance at least six (6) feet apart
  • Avoid close contact with people who are sick.
  • Wash your hands often with soap and water for at least 20 seconds.
  • If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your face, especially your eyes, nose and mouth.
  • Be considerate of others and cover your cough or sneeze with a tissue and then throw the tissue away.
  • If you have a fever or signs of illness, STAY home to reduce the spread of the virus.

* When traveling, passengers should check with local and state governments of the city and/or state to which they are traveling to understand travel requirements including, but not limited to, required quarantine.

** Federal law requires all customers wear a mask covering their nose and mouth while at our facilities, boarding our buses, and during travel. Masks must also be worn between sips and bites when customers are eating or drinking. Refusal to wear a mask is a violation of Federal law and may result in denial of boarding or removal from our facilities or buses; and passengers may also be subject to penalties.

Face masks with valves or vents, unsecured masks under the chin (such as a bandana), and plastic face shields (by themselves) are not allowed under Federal law and are not accepted as approved face coverings. If you don’t have an approved face covering of your own, please inquire about one at your local depot. For more information on how to best protect yourself from COVID-19, we recommend customers review the CDC’s website before traveling.

Ticket Change Fees

We understand the need for flexibility based upon individual circumstances, so we have adjusted our ticket reissue policy to allow you to travel with more confidence. Through October 31, 2020, we are offering flexible waivers that allow passengers to reissue their ticket to a later date. Reissue requests must be made no later than the day before originally scheduled travel or as soon as possible. See our ticket reissue policy HERE.

Ongoing Updates

We will continue to monitor the latest updates and adjust our processes and routes as recommended by the authorities. As we make any changes, we will keep this page updated.

COVID-19 Travel Advisory
An inherent risk of exposure to COVID-19 exists in any public place where people are present, and Jefferson Lines unfortunately has no way of completely eliminating that risk. COVID-19 is an extremely contagious disease that can lead to severe illness and death. We have included links to the CDC and other sources of information about COVID-19 and what you can do to protect yourself.

By riding with Jefferson Lines or using one of our facilities, you voluntarily assume all the risk of being exposed to and contracting COVID-19.


Updated 9/21/2020