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Answers to Your Top COVID-19 Travel Questions – Jefferson Lines

For over 100 Years Jefferson Lines has built a strong reputation in problem solving, overcoming obstacles, and providing critical transportation throughout major world events. During the current Coronavirus (COVID-19) situation, many state and local governments have deemed Jefferson Lines motor coach services essential to their communities.

To help support safe and smart travel during the current COVID-19 environment, we have created a list of answers to your top COVID-19 travel questions.

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Q: IS JEFFERSON LINES STILL OPERATING?

Yes! Passengers who rely on Jefferson Lines and our partners for critical travel such as appointments, jobs, or other, will continue to find us operating with minimal reduction in services. Temporary schedule changes, implemented on March 27th, may have impacted frequency, connections, or departure times. If you purchased a ticket prior to our schedule changes and would like to verify if your ticket has been impacted, please reach out to us through Facebook or our Customer Care line at (800) 451-5333 with your confirmation number readily available. We also encourage all passengers to check with local and state governments of the city and/or state to which they are traveling to understand travel requirements including, but not limited to, required quarantine.

Q: I HAVE BOOKED A TRIP AND NO LONGER WISH TO TRAVEL. WHAT ARE MY OPTIONS?

We understand the need for flexibility during this time, so we have implemented our Customer Care Travel Policy to allow you to travel with more confidence. Through July 31, 2020, we are offering flexible waivers that allow passengers to reissue their ticket to a later date. Reissues must be made prior to original travel date to qualify. For ticket changes after July 31, 2020, passengers can reissue their ticket date or time for a minimal fee up to one year after the original purchase date. More information about our Customer Care Travel Policy and ticket options can be found through our Ticket Change or Refund page.

Q: HAS JEFFERSON LINES UPDATED THEIR CLEANING AND SOCIAL DISTANCING PROGRAMS?

At Jefferson Lines, we are closely monitoring the COVID-19 situation through the American Bus Association, the Centers for Disease Control (CDC), the World Health Organization (WHO), and local health authorities as the situation evolves. To give you confidence in traveling with Jefferson Lines, we have outlined our current cleaning policies and procedures as a response to COVID-19. To promote social distancing, Jefferson has created a suggested seating chart and implemented social distancing measures inside Jefferson Lines depots.

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Q: IS MY LOCAL JEFFERSON LINES BUS DEPOT STILL OPEN?

To limit the number of non-essential interactions between Jefferson employees and passengers, many of our bus depots are temporarily passenger stops only. Depots that have remained open have implemented limited hours of operation and social distancing practices indoors to reduce the potential spread of COVID-19. We recommend checking your local bus stop online and Travel Alerts page for any changes before your expected travel date.

Q: CAN I STILL BUY FOOD DURING MY TRIP?

Many of our common food stops along our routes are closed due to COVID-19 with limited locations providing vending machine options. That’s why we recommend passengers bring a travel pack carry on filled with their favorite salty and sweet treats when traveling for long distances. Need ideas to create the ultimate snack pack? We have created a list of the 30 BEST snacks for long-haul travel.

Q: I’M LOOKING TO BOOK A TICKET. WHAT ARE MY OPTIONS? 

To limit cross contamination and follow the CDC Guidelines for social distancing, we recommend passengers purchase their tickets through one of the options below:

Online Booking Tool
Conveniently and affordably purchase your Jefferson Lines bus ticket online through our booking tool. Simply enter your origin and destination, departure and return date, and number of passengers. You will then be able to view all pricing and route options available. Not finding what you’re searching for? Consider a new travel date. Due to temporary schedule changes, some frequency may have been impacted. Routes that were once operating Sunday through Saturday, may temporarily only be operating Wednesday through Friday, for example. We know this can sometimes be difficult to navigate, so at any point, feel free to reach out to our Customer Care Team.

Customer Care Team
Our friendly and professional Customer Care Team has all the tools needed to help you with booking your next ticket over the phone. Have your credit or debit card ready with desired travel information to quickly book your ticket and receive your confirmation number in your inbox. Call (800) 451-5333 between the hours of 7:30AM-7PM Monday through Friday, or 7:30AM-4PM Saturday and Sunday.

Local Depot
Select Jefferson Lines bus depots have remained open with limited hours of operation to assist with high transfer locations and passenger ticket purchases. Tickets can be purchased with cash, credit, or debit card. Search your local bus stop online to view available hours.

Q: WHAT IF I PLAN TO BOARD AT A PASSENGER STOP OR ONLY HAVE CASH PAYMENT?

For passengers boarding at a passenger stop only or with cash payment, we highly recommend they acquire a pre-paid debit card from their local retailer or convenient store with the amount required for their ticket. Pre-paid debit cards can be used to purchase tickets online or through our Customer Care line and helps prevent the potential spread of viruses by limiting cash handling. If you are unable to find a pre-paid debit card option through your local retailer or convenient store, please speak with your driver about cash boarding at bus-side.

Do you still have questions? Email us at info@jeffersonlines.com or visit us on Facebook or Twitter so we can help answer and provide you peace of mind.

Thank you for your cooperation throughout this challenging time and for helping us create safe and smart essential travel. Visit our Online Booking Tool or call our Customer Care Team at (800) 451-5333 to learn more about ticket prices and schedules!