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Public Rights & Accessibility

Website and Technology Accessibility Statement

An Ongoing Effort of Being Better for All.

Jefferson Lines is committed to an ongoing effort of providing a positive experience to all our customers, while also aiming to promote accessibility and inclusion despite disability or any other characteristic protected by applicable law. We are taking a variety of steps and devoting resources to further enhance the accessibility of our website, including partnership with experienced accessibility consultants, training necessary individuals regarding accessible website design and maintenance, as well as implementing recurring third-party website assessments from an engineering and user-experience basis.

Accessibility Assistance.

If you have difficulty using or accessing any element of this website or on any Jefferson Lines mobile app or tool, please feel free to call us at (858) 800-8898 or email us at info@jeffersonlines.com and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law (for example, through telephone support).

Feedback.

Please contact us at info@jeffersonlines.com if you have any feedback or suggestions as to how we could improve the accessibility of this website. If you do encounter an accessibility issue, please provide the website URL, and our team will apply all reasonable efforts towards addressing the issue or concern.

ADA Complaint Form

Notifying the Public of Rights Under Title VI/ADA


Notifying the Public of Rights under Title VI

Jefferson Lines posts Title VI notices on our agency’s website and in public areas of our company operated bus terminals.

Jefferson Lines operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964.

To obtain additional information about your rights under Title VI, contact Jefferson Lines.

If you believe you have been discriminated against on the basis of race, color, or national origin by Jefferson Lines, you may file a Title VI complaint by completing, signing, and submitting the agency’s Title VI Complaint Form.

How to file a Title VI complaint with Jefferson Lines:

1. You may complete the Complaint Form on our website and submit according to form instructions. To obtain a paper copy of the Complaint Form from Jefferson Lines, contact Bonnie Buchanan, Jefferson Lines, 2100 East 26th Street, Minneapolis, MN 55404.

2. In addition to the complaint process at Jefferson Lines, complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights, 1200 New Jersey Avenue, SE, Washington, DC 20590

3. Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible.

4. The form must be signed and dated, and include your contact information.

If information is needed in another language, contact (858) 800-8898.