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What to Expect When You Travel by Bus

Travel during 2020 looks different than years past, but rest assured, Jefferson Lines is with you every step of your journey. Throughout your trip, we are putting the care and detail into cleaning and disinfecting so that you can travel confidently knowing your safety is at the forefront of your travel experience.

Travel Confidently With Jefferson Lines.

At the Depot

In our company managed depots, you will find floor indicators following social distance recommendations in alignment with CDC Guidelines. In addition, hand sanitizer has been provided for public use. Screen guards have been installed to provide extra protection for both our employees and passengers. Federal law requires all customers wear a mask covering their nose and mouth while at our facilities, boarding our buses, and during travel. For more information on how to best protect yourself from COVID-19, we recommend customers review the CDC’s website before traveling.

On the Bus

To follow CDC Guidelines on our buses, we have limited capacity and created a recommended seating chart for passengers to follow. We have enhanced our vehicle cleaning with upgraded EPA disinfectant solutions as well as trained our bus cleaners on items that require special attention during cleaning. We have also asked our drivers to wipe down surfaces with a disinfectant at the end of each day during multi-day bus movements. Federal law requires all customers wear a mask covering their nose and mouth while at our facilities, boarding our buses, and during travel. For more information on how to best protect yourself from COVID-19, we recommend customers review the CDC’s website before traveling.

Delays and Cancellations

With limited capacity and reduction of routes to our system, please plan for delays or cancellations, which may require lodging or food accommodations. We recommend all passengers stay up to date before their journey by checking our Travel Alerts found through our website. For questions or concerns, our Customer Care Team is here to help for any service interruptions.

Go Contactless!

We encourage all of our passengers to utilize Jefferson Lines’ travel tools for contactless experience and booking so that if you are traveling you can Make it Safe, Make it Smart and Make it Mobile. Tickets can be purchased in advanced for the best discounts either online or over the phone with our Customer Care Team. We have rolled out the NEW Jefferson Lines mobile app, so that you can access tools such as our Bus Stops Map, Bus Tracker and Travel Alerts right at your fingertips.

On-going Updates:

Jefferson Lines will continue to closely monitor COVID-19 through the American Bus Association, the Centers for Disease Control (CDC), the World Health Organization (WHO), and local health authorities as the situation evolves. For the latest updates and any adjustments to our processes, please visit our current cleaning policies and procedures web page.