Federal law requires customers wear a mask at all times covering their nose and mouth while at our facilities, boarding or disembarking Jefferson Lines buses, during travel on our buses, and while at all passenger boarding stops, including curbside locations.
Safety for our passengers and employees
The Transportation Security Administration (TSA) requires the proper wearing of face masks, per federal law. People must wear masks that completely cover both the mouth and nose while awaiting, boarding, disembarking, or traveling on buses as they are traveling. Face masks are to be worn at all times, including while at transportation hubs and other locations where people board public transportation. Failure to comply will result in denial of boarding or removal and may result in penalties. Face masks with valves or vents, unsecured masks under the chin (such as a bandana), and plastic face shields (by themselves) are not allowed under Federal law and are not accepted as approved face coverings.
Jefferson Lines will use best efforts to ensure that any person on the conveyance wears a mask when boarding, disembarking, and for the duration of travel or while entering or on the premises of the transportation hub. Passengers must bring their own face masks.
Jefferson Lines’ Mask Policy also acknowledges the exemption at footnote 8 of the CDC Order by requiring passengers who request travel without a mask due to a medical condition to obtain pre-clearance and certification from Jefferson Lines.
How to Obtain a Travel Waiver
TSA and CDC require that passengers who request travel without a mask due to a medical condition obtain pre-clearance and certification from Jefferson Lines.
Contact the Jefferson Lines ADA Desk via email at ADA@jeffersonlines.com or by telephone at (612) 359-3406 at least 24 hours prior to your proposed date and time of departure and provide the following information:
- Passenger Name
- The date and time of the proposed travel
- Written current medical documentation from a qualified healthcare provider which specifically addresses:
- The alleged disability,
- How it prevents the passenger from wearing a mask, and if there are any measures that can be taken to allow the passenger to wear a mask;
- Evidence of a negative COVID-19 test taken no more than five (5) days before planned travel.
You should allow at least 18 hours for your request to be processed. Jefferson Lines will review the information and determine whether the information is sufficient and if so, will issue a formal certificate for the passenger to travel without a mask.
If the request is approved by Jefferson lines to travel without wearing a mask, a certificate will be issued which you must provide to staff in any terminal and on any bus which you enter without a mask.
Failure to present this certificate and not wearing a mask will result in being removed from the bus/terminal and denied travel.
If you are issued a certificate and travel without wearing a mask you must sit in the third row of seats, you also must socially distance in the terminal and on the bus and you may be required to travel on another schedule as designated by your carrier’s ticketing system to allow social distancing on the bus.
If you are planning to travel round trip, and the commencement of your return trip falls outside the five (5) days since taking your initial COVID-19 test, you will need to apply for a new certificate including producing a new negative COVID test.
As an operator of public conveyances, Jefferson Lines will enforce TSA and CDC guidelines. Enforcing these mandates supersedes previous face mask policies released by Jefferson Lines. Jefferson Lines reserves the right to refuse service to any passenger that refuses to adhere to this order.