Travel Information

How to Purchase Tickets

Buy tickets online. Purchase your non-refundable ticket online with a major credit card.  We accept Visa, Master Card, and Discover. Simply choose your origin, destination, and dates of travel. You will then need to fill out a form with your name, address, and credit card information.

The boarding pass is your ticket.   Please present your ticket to the driver along with a valid form of ID.

If you are leaving from a bus depot that checks baggage, please show the agent your ticket and they will issue a baggage tag for the checked luggage.

• Please note, when purchasing your ticket, you need to have a printer.  If you do not have access to a printer, you will receive an email confirmation that can also be used as your ticket that you can print off once you do have access to a printer prior to your trip.
• Online tickets are non-refundable. Travel is good only on the dates purchased. You must have a valid ID to board the bus. The ticket is only good for the name on the ticket.

Buy tickets over the phone. U.S. customers who call our toll-free number, 1-800-451-5333, may purchase tickets using a credit card. With Tickets by Mail, tickets purchased are delivered by first-class U.S. mail or FedEx. Charges apply when receiving your ticket via FedEx. Unless you are checking baggage, you can proceed straight to the bus, without check-in at the terminal counter.

Buy tickets at a bus depot. Jefferson Lines operates many bus depots that are equipped to sell tickets. You can purchase tickets for travel in advance or for the next bus available.

Buy a ticket for someone else

Prepaid Ticket Order (PTO) options are also available. A PTO allows you to send a same-day ticket to a person in another city. This ticket is transferred from one bus station to the other, under the following criteria:

• The buyer pays a $15 non-refundable service charge at time of purchase, for up to 9 tickets.
• Tickets may not be transferred outside the U.S.
• Both stations must be open at the time of transaction and ticket pick-up
• Buyer and recipient should allow three hours from time of purchase to departure time to complete the transaction
• Appropriate ID or a password is required to pick up the ticket
• Only the purchaser may cancel the ticket or apply for a refund
• The recipient has 10 days from purchase to pick up the ticket
• The purchaser may also send with the ticket a cash advance up to one-half of the ticket price (cash advance not to exceed $50). There is an additional $5 service charge for cash advances. Cash advances are not available over the phone.

In some locations, it is a bus stop area only. You can board the bus without a ticket.  You will then purchase your ticket at the next stop that has ticket sales.

How We Operate

No reservations are necessary when you travel with Jefferson Lines. Boarding generally begins 15 to 30 minutes before departure. Seating is on a first-come, first-served basis. Advance purchase tickets do not guarantee a seat.

When Jefferson Lines fills a regularly scheduled bus with passengers during times of peak demand, Jefferson Lines plans for additional buses to accommodate passengers beyond the seating capacity of a single bus for any given schedule. However, our ability to add extra sections depends on the availability of buses, drivers and the number of passengers.

When picking up passengers en route (such as at a rest stop), continuing passengers who de-boarded at the rest stop are given priority to re-board.

Jefferson Lines buses travel around the clock, so you can travel by day and enjoy the scenery through wide panoramic windows. Or, select a night service, and relax in a reclining seat with reduced interior lighting.

Most buses make intermediate stops to pick up additional passengers en route to their destinations. In addition to stops en route, buses make rest stops every few hours, and meal stops are scheduled as close to normal meal times as possible.

For information on parking at Jefferson Lines locations, please contact the location nearest you.

 

*Jefferson Lines does not accept discounts, coupons, or vouchers from other carriers.

Enjoy Your Trip

All Jefferson Lines buses are equipped with air conditioning, an on-board restroom, reclining seats with headrests, footrests and tinted windows. Feel free to bring reading material, radio headsets and a small pillow for your comfort. Food and non-alcoholic beverages may be carried on board for personal consumption.

Radios, laptops and other electronic items may be carried on board, provided that they do not disturb fellow passengers and that headphones are used. (External power outlets are NOT available on Jefferson Lines buses.)

Customers who need travel assistance should call Jefferson Lines at 1-800-451-5333 at least 48 hours prior to departure.

On Board Restrictions

For everyone's safety and comfort, Jefferson Lines asks that customers please follow certain restrictions while on board. Federal law does not permit smoking on Jefferson Lines buses. We have a zero tolerance for alcohol, drugs, weapons and unruly behavior.

For your safety and the safety of those around you, passengers should remain seated while the bus is in motion. Audio, video and camera equipment should be stored with other carry-ons when not in use.

No dogs, cats, birds, or other animals will be transported. However, a service animal, trained for the purpose of accompanying a disabled person, will be permitted to travel with the disabled person at no additional charge.

Travel to Canada or Mexico

A valid U.S. passport or proof of citizenship AND photo identification are required to enter Canada or Mexico. A valid passport or alien registration card is required for non-U.S. citizens traveling into Canada or Mexico.

Proof of citizenship, such as a birth certificate, is also required for all children traveling. A guardian traveling with children must provide proof of custody or notarized parental authorization for travel.

Baggage is subject to inspection when crossing either border. You will be asked to declare any items subject to duty upon crossing the border. Jefferson Lines is not responsible for any baggage crossing the border into Canada or Mexico. Passengers must claim all baggage at the border crossing point before proceeding. No baggage is allowed across the border unless claimed by a passenger.

Passengers denied entry into Canada or Mexico must purchase another ticket to return to their origin location.

Traveling With Children

Unaccompanied Children

Any passenger under the age of 8 must be accompanied by a passenger at least 15 years of age or older at all times. Passengers between the ages of 8 and 14 years of age inclusive, may travel unaccompanied at full adult fare if the following conditions are met in their entirety:

If any of the above conditions are not met, then the passenger must be accompanied by a passenger at least 15 years of age or older in order to travel.

1. The passenger's trip will begin and end on the same schedule (no transfers).
2. The passenger's trip will be no longer than five (5) hours in duration.
3. The passenger's trip (origin to destination) must take place during daylight hours only.
4. Both the origin and destination stations are full service agencies or company operated facilities.
5. The destination station will be open at the time the passenger is scheduled to arrive.
6. Parent, Guardian or Legal Custodian of the child must complete and sign the Unaccompanied Child Form authorizing the child to make the trip and return this to the Customer Service Supervisor on duty. This form specifically names the person authorizing the trip and the person meeting the child at the destination station and the telephone number(s) at which this person may be contacted. It also provides an emergency contact name and telephone number in the event it is needed.
7. In order for the child to be released at the destination, the person named on the Unaccompanied Child Form as the one meeting the child must have positive picture identification, such as a driver's license or state issued identification card, and provide such to the agent at the destination station. Without such identification, the child will be released into the custody of Child Protective Services or to local law enforcement officials in the destination city.
8. A fee of $5 will be assessed for each child traveling unaccompanied.

If any of the above conditions are not met, then the passenger must be accompanied by a passenger at least 15 years of age or older in order to travel.

Tickets for unaccompanied children are not sold online.

Exception

In accordance with Illinois state law, NO tickets will be sold to unaccompanied minor children under the age of 17 for interstate or intrastate travel from locations within the state of Illinois.

Fares And Discounts For Children

Special discounts for children are available on tickets purchased less than 7 days in advance.

Child Safety Seats

Customers are welcome to use child safety seats on Jefferson Lines buses. However, the seat space must be purchased at the discounted child fare. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer's instructions.

It is your responsibility to secure the child seat to the bus seat with strapping or webbing that is approved by the child seat manufacturer. You are responsible for providing the strapping or the webbing. You should also secure your child in the child seat with a manufacturer-approved lap and/or shoulder belt/harness. Jefferson Lines does not provide lap and/or shoulder belts/harnesses.

Customers in Need of Special Assistance

Our goal is to make your travel on Jefferson Lines a safe, pleasant and convenient experience. Our drivers, customer service personnel and contractors are available to meet the needs of customers with disabilities. We provide assistance with boarding and de-boarding buses, luggage, transfers, stowage and retrieval of mobility devices. This service is provided during transfers, meal and rest stops and other times as reasonably requested. We can help whether you are traveling alone or with a personal care attendant, using various mobility devices, or being accompanied by a service animal.

Keys to a Successful Trip

Assistance is available to customers with disabilities when they travel within the Jefferson Lines system. There are three simple steps that will help us serve you.

1. Contact Jefferson Lines at 1-800-451-5333 at least 48 hours prior to your departure.
2. Provide the phone operator information about your specific travel needs and schedule.
3. Inform our employees and contractors of your needs during your trip.

Assistance in Boarding

When you provide a 48-hour advance notice, we can better assist you. If you do not provide this notice, we will make every reasonable effort to help you if such an accommodation will not delay departure of the schedule on which you wish to travel

 

Jefferson Lines

Policy on Accessibility and Compliance with the

Americans with Disabilities Act

It is the policy of Jefferson Lines to implement the legal requirements of the Federal and State governments in a manner so as to meet the following goals:

1. To encourage individual and dignified use of the the transit system with minimal assistance from transit system employees, contractors, and other users.

2. To expedite the safe and efficient boarding, transporting, and alighting of all passengers, regardless of mobility status.

3. To adapt to a wide range of mobility aids within the physical limitations of current vehicles and available commercial standard equipment.

4. To minimize any potential damage to mobility aids from the onboard securement system.

To accomplish this policy, the following specific actions have been adopted this 5th day of March, 2008.

Application of Policy

This policy applies to Jefferson Lines services, facilities, and vehicles.

Facility and Vehicle Design Requirements

All Jefferson Lines facilities and vehicles shall meet or exceed the minimum requirements for accessibility.

Conforming Mobility Aids

All people using mobility devices meeting the ADA definition of a "common wheelchair" shall be accommodated on Jefferson Lines services. This definition includes mobility aids meeting all seven of the following requirements:

Three- or four-wheeled device

Manually operated or powered

Usable indoors

Designed for and used by individuals with mobility impairments

Not exceeding 30 inches in width when measured 2 inches above the ground

Not exceeding 48 inches in length when measured 2 inches above the ground

Not exceeding 600 pounds combined weight of aid and occupant

Mobility devices meeting all these requirement shall be considered "Conforming Mobility Aids." Jefferson Lines will not allow non-conforming mobility aides.

 

A personal care attendant is permitted to accompany the passenger on the vehicle lift if required, provided the combined weight of the passenger, mobility aid, and attendant does not exceed 600 pounds. The attendant is not permitted to operate the lift .

Traveling Alone or With a Personal Care Attendant (PCA)

You may travel alone on Jefferson Lines if you can travel independently and do not require assistance of a personal nature, which Jefferson Lines personnel and its contractors are not required to provide. If you require assistance that we cannot provide, you may wish to include a personal care attendant (PCA) in your travel plans.

At Jefferson Lines, your attendant may be issued a 50 percent discounted ticket to travel with you. The Jefferson Lines PCA program is voluntary and not mandated by any federal regulations. Jefferson Lines reserves the right to invoke and/or modify program qualifications and qualification guidelines for participation in this program.PCA Program Guidelines

Approval for participation in the PCA program is based on information received from the customer while making a reservation. The PCA's name must be provided at this time.

Participation in the PCA program is based on assistance requested and not a customer's disability.

Request for a PCA ticket cannot be combined with any other Jefferson Lines reduced fare offer which prohibits the issuance of such ticket.

Request for a PCA ticket must be made 24 hours prior to a customer's time of departure.

If made in conjunction with a request for wheelchair lift-equipped bus service, the request for a PCA ticket must be made 48 hours prior to the beginning of a customer's trip.

PCA must provide picture identification for ticket to be issued.

PCA must be capable of providing the assistance and be at least 12 years of age.

PCA must sign for tickets at the point of issuance.

PCA ticket will be issued for the entire length of trip.

If the PCA ticket is lost prior to departure or en route, the PCA must purchase a new ticket at the applicable fare.

The customer and PCA must travel the entire trip together.

If an adult PCA is traveling with a minor who has a disability, the minor is charged a full adult fare.

Priority SeatingA priority seating area shall be designated at the front of each vehicle for passengers with limited mobility not using a secured mobility device. Drivers are required to ask passengers occupying these seats to vacate them upon request of boarding passengers. Drivers are not required to enforce the priority seating designation beyond making such a request.

Storing and Handling Your Mobility Aid

Your mobility aid(s) may travel inside the bus if they can be safely stowed in the overhead compartment. Mobility aids that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible.

Ask a customer service agent for a claim check if your mobility aid is stowed in the baggage compartment. If an item placed in the baggage compartment is damaged or lost, a maximum reimbursement of $250 is allowed per adult ticket purchased. Claims for damaged mobility aids must be filed within seven (7) days of completing your trip.

Claims for loss must be filed within a 6-month period after traveling. Claims received after this time period will not be considered for reimbursement. To purchase additional baggage insurance, ask a customer service agent at any of our terminals.

The maximum dimension of the baggage compartment is 33 inches x 33 inches x 48 inches. The maximum weight limit for mobility aids is 200 pounds. Mobility aids that exceed these dimensions and/or weight limits will not be accepted. Please allow sufficient time for the stowing any mobility aid; this will assist in preventing delays in the departure of the bus.

Assistance at Rest Stops

When the bus is at a scheduled stop, you may request that our personnel assist you with any reasonable request.

 

Wheelchair Securement Training ProgramStaff shall implement a program for users of mobility aids to improve drivers' ability to correctly secure mobility aids. This program may include but not be limited to marking of preferred attachment points for securement devices, attachment of tether straps where appropriate attachment points are not available, and passenger training on identifying preferred securement methods to drivers on vehicles with different securement systems.

Service Animals

Traveling With Your Service AnimalAt Jefferson Lines, customers with disabilities accompanied by a service animal are welcome. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer's space. Service animals may not travel in the aisle or occupy a seat. Jefferson Lines reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers, Jefferson Lines personnel or contractors. Drivers are permitted to request that persons traveling with a service animal identify that the animal is performing a service function either by verbal or visual means, including but not limited to identifying equipment or markings attached to the animal.

Alighting

Passengers who use mobility aid devices will ordinarily alight after other passengers at the same stop. Drivers are required to kneel the bus if requested and so equipped, or to deploy the lift if requested, even if the passenger is not using a mobility aid. Drivers are required to assist passengers upon request. At locations where there is no curb or sidewalk, drivers may suggest an alternate stop to allow for easier deployment of the lift; however, drivers are required to allow passengers to alight at their requested stop unless doing so is likely to damage the lift or prevent it from operating properly.

Oxygen / Respirators

Portable oxygen and respirators may accompany you on Jefferson Lines. A maximum of four (4) canisters may travel with the customer - two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5 inches in diameter and 26 inches in length. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. Oxygen canisters to be stored in the baggage compartment must be in protective cases with safety caps on the valves.

Reminder: Always keep your medicine with you. Do not leave it in your checked baggage.

Frequently Asked QuestionsWhy should I call Jefferson Lines 48-hours in advance of my trip?
With 48-hour advance notification, Jefferson Lines can meet the service needs of all customers with disabilities, including people who use wheelchairs. This advance notice is in accordance with federal guidelines and allows us to make the necessary arrangements to provide requested assistance.

What is done with the information I provide?
Our phone operators will use the information about your travel needs and schedule to arrange assistance by company personnel or contractors at your point of departure, meal and rest stops, and your final destination. Other transportation carriers involved in your trip will receive this information as well.

What if I do not provide a 48-hour advance notification?
Jefferson Lines will make every reasonable effort to accommodate you without significantly delaying the bus schedule on which you wish to travel.

What if I need assistance during my trip?
Please notify Jefferson Lines or its contractors of your need for assistance at each location. Even if you contacted Jefferson Lines at 800-451-5333, you must make Jefferson Lines or its contractors aware of your need for assistance throughout your entire trip.

Do I have to provide proof of my disability?
In accordance with federal regulations and in keeping with the company's desire to foster positive relations with our customers, we do not require proof of disability.

Can I request priority seating?
Priority seating is available for the elderly and customers with disabilities. However, you may sit where your needs are best accommodated. The front bus seats located in the first row directly behind and across from the driver and the wheelchair securement areas are designated as priority seating. If these seats are occupied, the driver, other Jefferson Lines personnel and/or contractor may ask the seated customer to move. If the person occupying the seat refuses, he or she cannot be forced to move. You may sit in the next available seat and move to the designated seats as they become available.

Your Rights as a Customer
Upon request to Jefferson Lines personnel or its contractors, assistance will be provided to you for reasonable requests. Jefferson Lines is committed to protecting your rights. If you would like to speak to someone about your needs or rights as a Jefferson Lines customer, please call us promptly at 1-800-451-5333. If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please send a written statement to:

Jefferson Lines
ADA Compliance Office
2100 E. 26th St.
Minneapolis, MN 55404

Please include your ticket showing your travel itinerary, a detailed description of the incident, including: the bus schedule number, date, time and location, as well as the names(s) and/or description(s) of any Jefferson Lines personnel or contractors you believe did not provide you appropriate assistance.

To arrange assistance for travel within the Jefferson Lines system, please call us at 1-800-451-5333. Here are other helpful numbers:

Deaf/hard of hearing/TTY/TDD
1-800-345-3109

Spanish/Espaņol
1-800-531-5332

ADA Compliance Corporate Office
1-800-755-2357

Baggage Information

At Jefferson Lines, passengers are responsible for transferring their own bags. Baggage assistance is available upon request. Special handling ID tags are available for customers that need help with their luggage, such as elderly passengers, customers with disabilities or adults traveling with small children.

Be sure that all checked bags have a claim check AND an identification tag. You must get both of these at the ticket counter prior to boarding. Please make sure your bags are properly tagged inside and out.

Take your baggage to the bus and give it to the baggage handler who will load the baggage underneath the bus. You are in charge of picking up your bags next to the bus at each transfer location and taking them to your connecting bus.

Jefferson Lines baggage restrictions:

• One (1) pieces of baggage are checked free of charge for adults and one (1) piece of baggage for children. Two (2) carry-on bags are allowed per customer, and each must be able to fit underneath the seat or in the overhead compartment. The second checked bag will have a charge of $5.00.  Each bag after that is $15.00 a piece. 
• The maximum allowable weight for checked baggage is 50 lbs. per individual piece of baggage. A charge of $20 - $30 (depending on the distance traveled) will be charged for any baggage above the 50 lbs. limit.
• Baggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height). A charge of $20 - $30 (depending on the distance traveled) will be applied to any baggage above the 62-inch limit.
• Packaging only exceptions to the following items: bicycles, skis and ski poles must be packed in wood, canvas or other substantial container, and securely fastened; towing equipment must be enclosed in rigid containers or wrapped in a strong material such as canvas and securely strapped or tied. Towing equipment is limited to 100 pounds actual weight; these items are not exempt from oversize charges.

If bags exceed maximum size and/or weight, customers must pay an exess baggage fee of $15.00.

Acceptable Types of Baggage

In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as checked baggage. Shipping containers are available for a nominal fee at many terminals.

Prohibited Items for Checked Baggage

Acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), materials with a disagreeable odor, matches, merchandise for resale, protruding articles, or any unsecured articles including those in plastic or paper bags are prohibited. Electronic equipment (television, stereos, etc.), film (flammable), and perishable items (food) may be sent using Jefferson Lines Package Express with appropriate packing. Items such as money and prescription medication may not be checked as baggage and are to be carried in the customer's possession.

Laptop computers are considered "electronic items" and are prohibited as checked baggage, however they may be brought aboard as one of two allowed carry-on items.

Jefferson Lines Liability on Lost Luggage

The maximum liability to Jefferson Lines is $250.00 for all baggage checked (not including items checked as overweight, oversized and or excess baggage) per adult ticket and $125.00 per child's ticket. Neither Jefferson Lines nor other participating bus carriers are responsible for the loss of or damage to baggage in excess of the value allowances. Jefferson Lines will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will NOT accept any liability for unchecked baggage.

For items checked as overweight, oversized and or excess baggage the maximum liability to Jefferson Lines is $100.00. Neither Jefferson Lines nor other participating bus carriers are responsible for the loss of or damage to baggage in excess of the value allowances. Jefferson Lines will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will NOT accept any liability for unchecked baggage. Passengers may purchase declared value for items checked as overweight, oversized and or excess baggage up to a maximum of $300.00 per transaction. Please refer to the following table for excess value charges.

Overweight, oversized and or excess baggage declared value charge

$100.01 - $300.00

$3.00

Passengers may also insure their baggage (not including items checked as overweight, oversized and or excess baggage) up to a maximum of $1000 per passenger ticket. Please refer to the following table for excess value charges.

Excess baggage value charge

Up to $250.00	Free
$250.01 - $350.00	$2.00
$350.01 - $450.00	$4.00
$450.01 - $550.00	$6.00
$550.01 - $650.00	$8.00
$650.01 - $750.00	$10.00
$750.01 - $850.00	$12.00
$850.01 - $950.00	$14.00
$950.01 - $1000.00	$16.00

Refunds

To submit your request for a refund, please contact us in writing.

Jefferson Lines
2100 E. 26th St.
Minneapolis, MN  55404

Following are frequently asked questions about our refund policy.

I have a partially used ticket. How do I receive a refund?
A "partially used ticket" means you purchased a ticket and did not complete the trip prior to the final destination. Partially used one-way tickets are not refundable. Partially used round trip-tickets may be submitted for refund when either the going or return portion is completely unused. Refunds will be based on the fare paid minus the one-way fare, and includes a cancellation penalty of 20 percent of the remaining value. If both the going and return portions are partially used the ticket has no refund value. Advance purchase and other special fare tickets are non-refundable.

The bus was late. Am I entitled to a refund?
No. While Jefferson Lines makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may be affected by any number of factors including weather, traffic, or mechanical problems. Jefferson Lines is not liable for any inconvenience or expense caused as a result of such a delay.

The bus was late and I missed a connection on another bus line. Am I entitled to a refund of the other ticket?
No. Jefferson Lines is not liable for the expense of connecting bus service missed as a result of a delay. However, you may wish to contact the connecting bus line for their specific refund procedures.

The bus was late and I missed a connecting flight. Am I entitled to a refund of the cost of my plane ticket?
No. Jefferson Lines is not liable for any other travel expense caused as a result of a delay.

Can I get a refund at the terminal?
No.  All refunds are handled through the corporate office.

I lost my ticket. How do I receive a refund?
Jefferson Lines is not liable for lost, stolen, or destroyed tickets.

I just learned of a lower fare available, but I already bought the ticket at a higher price. How do I receive a refund?
Fares are subject to change at any time without notification. Any unrestricted ticket is refundable minus the cancellation fee.

I qualify for a senior discount, but I already bought the ticket at a higher price. How do I receive a refund?
You must ask for the discount at the time of sale. Jefferson Lines cannot provide refunds for discounts once the sale is complete.

I haven't used my ticket. Can I get a refund?
All unrestricted one-way and round trip tickets are good for travel and/or refund for a period of one year from the date of purchase. Tickets held after this time period will be considered null and void and will retain no value for travel and/or refund. Certain advance purchase and/or other reduced fare tickets may carry a time limit or refund period less than the amount noted above.

Can I exchange my ticket for a different travel date or time?
Yes, however, a fee may apply if the ticket is not a refundable walk-up fare. If the ticket is non-refundable or advance purchase ticket, departure date and time may be changed for a $10 fee per ticket provided the following conditions are met:

• Any advance purchase requirement cannot be violated.
• Applicable holiday blackout restrictions for advance purchase fares must not be violated.
• The time limit from the original sale date must not be violated. All transactions and travel must be completed within one year of the original purchase date.

Origin and destination may not be changed under any circumstances in an exchange.

I'd like to change my destination. Can I do that without paying a fee?
No. Origin or destination may not ever be changed, fee or no fee.

General Fare Information

• Fares quoted are valid on the Jefferson Lines schedule and/or those of participating interline carriers listed on the ticket. Fares are payable in U.S. dollars unless noted otherwise.
• All tickets will be honored for transportation daily unless otherwise indicated. No reservations are accepted for travel.
• All unrestricted one-way and round trip tickets are good for one year from date of sale, except as noted. There will be no extension of time limits.
• Depending on the date and time you select, not all discount fares may be available on all schedules.
• Fares subject to change. Fares may be higher during some holiday periods and additional restrictions may apply during various times of the year.
• Fares quoted may be subject to additional charges, including taxes. The final fare will be displayed once a schedule is booked.
• Senior citizen's fares require proof of age.
• Military discounts require a valid United States military ID, presented upon request at the terminal or stop.
• Unused one-way and round trip walk-up fare tickets will have a refund value equal to the fare paid by the passenger, less a cancellation penalty, unless otherwise indicated on the ticket.
• Departure date and time for both going and return trip may be changed for a $15 fee per ticket, provided that holiday blackout restrictions are not violated. The one-year time limit of original ticket also must not be violated. All transportation must be completed within one year of the original purchase date. Origin or destination may NOT be changed in an exchange.
• An advance purchase fare may be upgraded to a walk-up fare for a charge of $15 per transaction plus the difference between the advance purchase fare and the walk-up fare. If the walk-up fare is less than the advance purchase fare, no refund will be given. The origin and/or destination may NOT be changed in an upgrade.
• Advance purchase discount fares are non-refundable.
• Online tickets are non-refundable.
• Jefferson Lines will not be responsible for delays caused by breakdowns, road conditions, weather, or other conditions beyond the carriers' control.
• Jefferson Lines will not be responsible for lost or stolen tickets.
• Tickets are non-transferable and, if presented for transportation by any person other then the one for whom originally purchased, will be void and may be confiscated by a Jefferson Lines agent or authorized employee of any bus carrier over which the ticket is issued.