Jefferson Lines Corporate REFUND POLICY

• Refundable ticket's will be charged a 20% processing fee.
  
• Refund requests must be received at the corporate office within 90 days of purchase. You may use the ticket for travel up to one year from the purchase date.
• Refund requests can only be made by the company who issued the ticket, regardless of which company was used for travel. If you purchased your ticket through a Jefferson Lines ticket agent or by telephone, you should contact us. If you purchased your ticket through a companion company, such as Greyhound Lines or Kerrville, you will need to contact them directly for a refund.
• Tickets marked "No-Refund", 7, 14, & 21 days advance purchase tickets are NON-REFUNDABLE. You may still use the ticket for travel for up to one year from the date of purchase. (A $15 change of itinerary fee may apply.)
• All refund requests for Prepaid Ticket Orders (PTO Tickets) must be made by the original purchaser. If the ticket has been printed, the refund request must include both the purchaser's receipt and the original printed ticket.
  
• Refunds will only be made from the original tickets. No copies will be accepted.
• One-way partially used tickets are Non-Refundable.
• On-line tickets are non-refundable. They may be reissued with at $15 fee for a different travel date by contacting the Corporate Customer Service Office.