Refund Policy

  • Refundable tickets will be charged a 20% processing fee.

  • Refund requests must be received at the Refund Department within 1 year of purchase. You may use the ticket for travel up to one year from the purchase date.

  • Jefferson Lines will not be liable for delays caused by accidents, breakdowns, bad conditions of the road, storms and other conditions beyond their control, and do not guarantee to arrive at or depart from any point at a specific time. The time of arrival at and departure from any point shown in our published Time Schedules is the schedule we endeavor to maintain, but same is not guaranteed.

  • Refund requests can only be made by the company who issued the ticket, regardless of which company was used for travel. If you purchased your ticket through a Jefferson Lines ticket agent or by telephone, you should contact us. If you purchased your ticket through a companion company, such as Greyhound Lines you will need to contact them directly for a refund.

  • Tickets marked "No-Refund", 7, 14, & 21 days advance purchase tickets are NON-REFUNDABLE. You may still use the ticket for travel for up to one year from the date of purchase. (A $20 change of itinerary fee may apply.)

  • All refund requests for Prepaid Ticket Orders (PTO Tickets) must be made by the original purchaser. If the ticket has been printed, the refund request must include both the purchaser's receipt and the original printed ticket.

  • Refunds will only be made from the original tickets. No copies will be accepted.

  • One-way partially used tickets are Non-Refundable.

  • On-line tickets are non-refundable however may be used as credit toward a future purchase for up to one year. A $15 cancellation fee will be assessed during the cancellation or reissue process and available credit will be applied to the current fare of the new purchase. Customers who create an on-line profile may change their itinerary themselves or may contact the Jefferson Lines Customer Service office at 800-451-5333 for assistance.

Refund Department
Jefferson Lines
9184 265th Street Ste 5
Clear Lake, IA 50428


Download Refund Application: Jefferson Lines Refund Application

General Fare Information

  • Fares quoted are valid on the Jefferson Lines schedule and/or those of participating interline carriers listed on the ticket. Fares are payable in U.S. dollars unless noted otherwise.

  • All tickets will be honored for transportation daily unless otherwise indicated. No reservations are accepted for travel.

  • All unrestricted one-way and round trip tickets are good for one year from date of sale, except as noted. There will be no extension of time limits.

  • Depending on the date and time you select, not all discount fares may be available on all schedules.

  • Fares subject to change. Fares may be higher during some holiday periods and additional restrictions may apply during various times of the year.

  • Fares quoted may be subject to additional charges, including taxes. The final fare will be displayed once a schedule is booked.

  • Senior citizen's fares require proof of age.

  • Military discounts require a valid United States military ID, presented upon request at the terminal or stop.

  • Unused one-way and round trip walk-up fare tickets will have a refund value equal to the fare paid by the passenger, less a cancellation penalty, unless otherwise indicated on the ticket.

  • Departure date and time for both going and return trip may be changed for a $20 fee per ticket, provided that holiday blackout restrictions are not violated. The one-year time limit of original ticket also must not be violated. All transportation must be completed within one year of the original purchase date. Origin or destination may NOT be changed in an exchange.

  • An advance purchase fare may be upgraded to a walk-up fare for a charge of $20 per transaction plus the difference between the advance purchase fare and the walk-up fare. If the walk-up fare is less than the advance purchase fare, no refund will be given. The origin and/or destination may NOT be changed in an upgrade.

  • Advance purchase discount fares are non-refundable.

  • Online tickets are non-refundable.

  • Jefferson Lines will not be responsible for lost or stolen tickets.

  • Tickets are non-transferable and, if presented for transportation by any person other then the one for whom originally purchased, will be void and may be confiscated by a Jefferson Lines agent or authorized employee of any bus carrier over which the ticket is issued.

  • Jefferson Lines reserves the right to refuse to transport a person under the influence of intoxicating liquor or drugs, or whose conduct is such likely to be such as to make him or her objectionable to other passengers or prospective passengers. Such persons may be removed from the bus or terminal by the driver or terminal personnel. In event of such removal, the liability of the carrier shall not exceed the amount of the fare paid by the passenger.